Privacy Policy
Wild Gardenista values Your privacy and confidentiality of Your personal data. This is why we process Your personal data in strict compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), also referred to as the “GDPR”. Our Privacy Policy is supplemented by the Cookies Policy, which specifically addresses processing of Your personal data by using automated means, such as cookies, web beacons and social plugins. This Privacy Policy also refers to Our Website Terms, which describe terms of services we provide through our Website (read below).
We regularly review and update Our Privacy Policy to make sure that it follows most recent trends and highest standards in personal data protection, as well as reflects any and all changes in the applicable laws and regulations on data protection, consumer rights and e-commerce. Whenever the Privacy Policy is updated, we will bring it to Your attention by displaying a corresponding notice on the Website and emailing it to You, if You allow Us to use Your e-mail address for this purpose.
If you register an online account with us through our Website, we will process Your name, surname, e-mail address, phone number (optional) and address details (optional). The registration of the online account is completely voluntary. You are not required to have an online account with Us to make a purchase in our online store. We will process Your personal data provided as part of the registration to maintain Your online account, to ensure secure access to Your online account, and to offer You additional useful features available to the online account holders, such as writing reviews, viewing purchase history, maintaining Your wish list, receiving a discount for inviting friends over to join our community, etc. We will process Your personal data provided as part of the registration based on Your explicit consent. You can revoke Your consent and delete Your online account at any time – to request the deletion of your account, please contact us by writing an e-mail to welcome@wildgardenista.com.
If You visit our Website, the web server will automatically save a server log file, which contain Your internet protocol (IP) address, unique device identifier (UDI), hypertext transfer protocol (HTTP) response status code, operating system (OS) of Your device, date and time of Your request, name, location, and size of the requested files, also referred to as the “Access Data”. We process Your Access Data exclusively for the purpose of securing trouble-free operation of our Website and ensuring flawless user experience of its main features.
If you subscribe to our newsletter, we will process Your e-mail address. The subscription to the newsletter is completely voluntary. We will use Your e-mail address to send You our newsletter containing useful information on our merchandise, new product releases, sales, campaigns, events and other relevant information.
If you place an order in our online store, We will collect Your personal data, such as Your name, surname, e-mail address, phone number (if relevant), billing address, delivery address (if relevant), when You place Your order by filling in mandatory and optional fields of our online order form. We will use mandatory information to initiate and establish contractual relations with You as our customer and to fulfill Your order. We will process mandatory information based on the necessity to carry out our obligations arising out of the purchase transaction. You can also provide additional information by filling in optional fields of our online order form to make Your purchase experience even more convenient. We will process optional information based on Your explicit consent confirmed by You voluntarily providing optional information to us. You can revoke Your consent and request erasure of the optional information at any time by following steps described in Your order confirmation form.
If You make a payment for Your order in our online store, we will collect additional personal data, such as Your bank / payment service provider account number or Your bank / payment service provider card number, its expiry date and verification value/code (CVV/CVC) (if relevant) depending on the selected method of payment. We will process aforementioned personal data based on the necessity to carry out our obligations arising out of the purchase transaction. We will use and share Your personal data with the selected bank or payment service provider for the purpose of processing Your payment. If selected bank or payment service provider collects Your personal data itself through their integration on our website or their own website, Your personal data will be processed in accordance with the privacy policy of the corresponding bank or payment service provider.
If you opt for the delivery of the purchased merchandise to Your delivery address, we will additionally process Your delivery address, when You place Your order in our online store. We will process it based on the necessity to carry out our obligations arising out of the purchase transaction. We will use and share Your name, surname, delivery address, e-mail address and/or phone number with Our selected regional partner providing us domestic and international parcel delivery services for the purpose of fulfilling Your order. Our shipping partner may get in touch with You by e-mail or phone to notify You about the upcoming delivery and coordinate with You suitable delivery day/time.
Wild Gardenista undertakes various organisational, technical and technological measures to ensure security, integrity and confidentiality of Your Personal Data, while being processed by us or designated third parties. Despite all reasonable efforts, We have to emphasise that neither internet transmission of any data, browsing of any website or using any online account is completely secure.
CONTACT INFORMATION
In case You are willing to enquire and receive additional information or explanation regarding processing of Your personal data, please, do not hesitate to contact us:
LESTAC, Ltd.,
Registration number: 40103754756;
Office address: Dzirnavu street 60-15, LV-1050, Riga, Latvia.
E-mail: welcome@wildgardenista.com
Phone number:
Wild Gardenista will process Your inquiry, request or complain as soon as possible, but in any case, not later than it is reasonable expected or prescribed by the applicable laws and regulations.
Terms & Conditions
LESTAC, LTd. (Latvia), registration No 40103754756, address: Dzirnavu street 60-15, LV-1050, Riga, Latvia, hereinafter – Wild Gardenista, ensures the contents available on the website www.wildgardenista.com, hereinafter –` Website, and provides services in accordance with the terms and conditions outlined below, delivery policy, returns policy, other terms and conditions (hereinafter collectively referred to as the Terms and Conditions). By authenticating to the ONLINE STORE section of the Website, you acknowledge that you have read, understood and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Where the consumer purchases cosmetics offered on Wild Gardenista Website for sale, hereinafter – Goods, via the Internet, such mutual agreement shall be deemed to be a Distance agreement and is subject to provisions of the law of the Republic of Latvia governing the Distance agreement, including but not limited to the Republic of Latvia Act “Consumer Rights Protection Act”, Republic of Latvia Cabinet of Ministers Regulation “Regulation regarding the Distance Agreement”.
If the customer who has ordered or purchased goods on the Website lacks legal capacity or capacity to act, the legal representative of such person (e.g. parents, guardians) shall be liable for ordering and payment for the products. The order is irrevocable in the foregoing situation, as well as the purchase price paid is not refundable.
The Distances agreement for purchase of the Goods shall be deemed to be concluded as of the time of payment for the Goods.
Registered user
Upon registering in the Website and creating your own customer account, hereinafter – Account, your personal data is used in order to enter into an agreement with Wild Gardenista on creation and maintenance of the Account that is used as a communication channel for concluding the Distance agreement.
Upon creating the Account, you confirm that you are informed that the data you insert is being processed to create and maintain the Account, including, to create and retain your wish list and purchase history, and send you information related to the performance of the Distance agreement, such as information about performance of the order, updates to the order.
Wild Gardenista needs to receive and process your personal data in order to conclude the Distance agreement using the Account as a communication channel. If you do not provide said personal data, you will not be able to create the Account and conclude the Distance agreement.
In addition, the information contained in the wish list and purchase history is used to improve the services and product offers provided by Wild Gardenista based on the legitimate interest of Wild Gardenista to compile the information about the quality of the offered services and products.
The information contained in the Account regarding the concluded Distance agreements (purchased products), including all communication with you, is retained as evidence of the Distance agreement being concluded and performed. This information is stored by Wild Gardenista based on the legitimate interest to protect its rights and interests in the event of a dispute and the obligation imposed by the law to retain information about the conducted business activities.
Your personal data concerning creating and maintaining the Account and entering into and performing the Distance agreement is processed only by Wild Gardenista and our business partners, who provide delivery services, IT structures, and payment platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.
Within the scope of this purpose, your personal data is processed until you delete the Account, or the storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.
Unregistered user
For the purpose of concluding the Distance agreement Wild Gardenista needs to obtain and process the personal data specified in the order placement form. If you fail to provide your personal data, you will not be able to conclude the Distance agreement.
Wild Gardenista compiles and stores the information about your purchase history for the purpose of improving the services and products provided on the basis of the legitimate interest of Wild Gardenista to compile information about the quality of the offered services and products.
The information contained in the Account regarding the concluded Distance agreements (purchased products), including all communication with you, is retained as evidence of the Distance agreement being concluded and performed. This information is stored by Wild Gardenista based on the legitimate interest to protect its rights and interests in the event of a dispute and the obligation imposed by the law to retain information about the conducted business activities.
Your personal data with regard to entering into and performing the Distance agreement is processed only by Wild Gardenista and our business partners who provide delivery services, IT structures, and payment platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.
Within the scope of this purpose, your personal data is processed until the time the data storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.
Intellectual property
All information and content available on the Site, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations, and the compilation and organization thereof (collectively, the “Content”) is the property of Wild Gardenista, our affiliates, partners or licensors, and is protected by Republic of Latvia laws and other international laws governing intellectual property protection, including laws governing copyrights and trademarks. Our trademarks may not be used in any manner for any purpose without our express written consent.
Goods
The Goods – the aromatherapy products sold by Wild Gardenista are not food products and cannot be used as food. An essential oil is defined as a volatile part of a natural product, which can be obtained by distillation, steam distillation or expression in the case of citrus fruits. It contains mostly volatile hydrocarbons. Essential oils are derived from various sections of plants. The oil is “essential” in the sense that it carries a distinctive scent, or essence of the plant (ECHA) and is used in diffuser. Wild Gardenista has taken the steps required to ensure that the aromatherapy products sold by it, hereinafter referred to as Goods, cannot be mistaken in their design, and in particular in their form, scent, color, appearance, packing, labeling, volume or size, for a food product and hence does not pose a risk to consumer health and safety. Nevertheless, using essential oils You must respect safety data according to each essential oil product, use in moderation and with responsibility to your health.
Wild Gardenista’s Goods consist of natural components and complies with international regulations, including Directive No. 1272/2008 of the European Council on general safety of products.
Pricing policy
Prices on www.wildgardenista.com are all in EUR, however every local online store working within a particular country can display prices in local currency. Although we try to always keep our prices updated we cannot guarantee that the prices displayed at the time you submit your order are the correct prices applicable to the products at that time. If we receive an order from you indicating different price than that on the website at that time, we will contact you and offer a chance to cancel your order. If we fail to contact you on short notice, your order will automatically be treated as cancelled and you will receive a full refund of any payments made with regard to the particular order.
All prices are subject to VAT tax or other sales taxes where applicable. Depending on delivery destination your order may be subject to additional shipping charges which will be clearly indicated before you have to submit they payment and included in the total order cost.
All duties and taxes required to be paid to receive the shipment in your delivery destination are to be paid by You. Wild Gardenista is not required to inform you about any such duties or taxes at any time before or after you have placed an order.
Delivery policy
All our deliveries are handled with proven track record of reliability and speed. We ask you to review our Delivery policy.
Return policy
Returns of ordered and delivered orders are handled on case by case basis following simple procedures. We ask you to review our Returns policy to make sure you are aware of the options you have for product return and receive information and conditions of cancellation of the agreement.
User responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Wild Gardenista, our affiliates, partners or licensors.
Limitation of liability
You agree that, fully according to applicable law, Wild Gardenista will not be responsible or liable (whether in agreement, negligence or otherwise), under any circumstances, for any interruption or error occurring from your use of the Site.
You agree that, fully according to applicable law, Wild Gardenista will not be responsible or liable (whether in agreement, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
Wild Gardenista will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Site or your use thereof (or inability to use the site) regardless of the form of action whether in agreement, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.
Disputes
With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Republic of Latvia, as if the Terms and Conditions were a agreement wholly entered into and wholly performed within Latvia.
The agreeing parties acknowledge here that they will try to settle any disputes relating in any way to your visit to the Site or arising from execution, interpretation or termination of this Distance agreement through mutual negotiations.
If parties are unable to settle the arising disputes through peaceful mutual negotiations, all disputes, disagreements or claims shall be settled by courts of the Republic of Latvia, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in any such court.
The parties have agreed on the venue and procedure for dispute resolution according to the provisions of Regulation No. 953/2008 of the European Parliament on the law applicable to contractual obligations (Rome I).
Should there arise a dispute between Wild Gardenista and the consumer as to whether the provisions of the agreement made between them are unfair, either party may turn to the court referred to in this Section, and the consumer is also entitled to turn to the local Customer Rights Protection authority.
Should there arise a dispute between Wild Gardenista and the consumer as to the protection of data of natural persons, either party may turn to the court referred to in this Section, and the consumer is also entitled to turn to the local data protection supervisory authority.
General provisions
You hereby agree that these Terms and Conditions constitute the entire agreement concluded between you and Wild Gardenista regarding the use of this Website and its content by you.
Wild Gardenista is entitled to amend and specify these terms and conditions at any time, by publishing the respective changes on the website and indicating the date of the last changes made, and, if according to Wild Gardenista the amendments may be important to you, by sending you a message by e-mail. Any amendments to the present Terms and Conditions shall take effect immediately after the publication thereof. You agree that by continuing to use the Website after the effective date of such amendments, you confirm your consent to all amendments. Wild Gardenista reserves the right to cancel or recall any rights granted by these Terms and Conditions. You will have to comply with such recall or changes as of the effective moment thereof, including, if required, by discontinuing the use of the Website in any way.
Nothing in these Terms and Conditions can be interpreted as the establishment of a partnership or any other type of joint company between you and Wild Gardenista. Cases where Wild Gardenista fails to achieve compliance with these Terms and Conditions from you, do not affect our right to request compliance with them before or after such failure. Cases where any of the sections of these Terms and Conditions cannot be implemented or are invalid within the framework of the applicable law, or are admitted as non-enforceable or invalid by an arbitration court or a court, shall not affect the validity or applicability of the present Terms and Conditions in general. The present Terms and Conditions, within the possible limits, must be amended in accordance with applicable law in a way that fully reflects the initial intent of the parties in accordance with the initial Terms and Conditions.
Force Majeure
LESTAC, Ltd. shall not be held responsible for any delays, failures to fulfill obligation or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction. In the event that any such force majeure occurs we will try to eliminate the delays in the shortest time possible.